Refund policy

At Aarna's Tasty Eats, we are committed to delivering fresh, high-quality products. As our products are food items, we do not accept returns or exchanges once an order has been delivered.

However, refunds or replacements will be considered only under the following circumstances:

Eligible Cases

A refund or replacement request will be accepted only if:

The product is damaged during transit.
The product is missing from the package upon delivery.
You have received an incorrect product.

Mandatory Unboxing Video

To process any refund or replacement request, you must provide a clear, continuous unboxing video that meets the following conditions:

The video must start before opening the courier package.
The shipping label and package should be clearly visible.
The package must be opened in a single, uninterrupted recording.
The damage, missing item, or incorrect product must be clearly shown in the video.

Requests submitted without a valid unboxing video will not be eligible for a refund or replacement.

Reporting a Claim

Please report the issue within 24 hours of delivery by contacting our customer support.

Include the following:

Order Number
Unboxing Video
Photos of the product (if applicable)
Brief description of the issue

Refund Process

Once your request is received, our team will review the evidence.
If the claim is approved, the refund will be processed to the original payment method.
Refunds are typically credited within 5–7 business days, depending on your bank or payment provider.